911 Restoration of Fayetteville

Teri Schultz 4 months ago

Patrick came in to give us a carpet cleaning estimate and was extremely professional. He showed up on time, got the measurements, and let us know we would have an estimate the same day. It came in VERY quick. 10 out of 10.

Wade O 4 months ago

If you are reading this you are probably in a bad place right now. Don’t hesitate to call these guys to handle your cleanup. It is hard to trust some contractors but these guys came through without fail. There was no hidden costs or surprises of any kind. They worked at great length with my insurance company. For reference, I had extensive water damage that I called them to handle. They responded immediately and took care of business. Chris was phenomenal and kept me updated constantly and was even accessible after normal business hours. He also went the extra mile working with my insurance company. I would not hesitate to call them again!!

Ty B 5 months ago

Absolutely outstanding experience with 911 Restoration in Fayetteville, NC. Their team responded quickly, worked efficiently, and got everything taken care of the right way. Brittany was always easy to reach and great with communication throughout the entire process. Blake and Cameron made sure every detail was handled properly and that the job was done right. I can’t recommend this company enough — truly a 6/5 star experience!

Sir Manny 6 months ago

Contacted 911 Restoration to address water damage to my rental property as a result of a hvac malfunction. The initial coordination and estimate provided was smooth. The execution is where they failed to meet my expectations especially with the amount of money involved to perform the water damage remediation and to repair the home. The leak started in the attic yet despite my concerns as well as my tenants they never went into the attic aside from initial inspection pictures. Second but main issue was billing the original estimate called for 4 days of work which they require half the estimate amount as a deposit to start working and the other half when complete. They were able to pull the equipment early however still sent me a bill for the remainder of the original estimate. I pointed that out they made an adjustment and sent me an updated bill with a lower amount due but it wasnt an itemized bill. So I then asked for an itemized bill and had questions which after talking with them by phone twice that day I went from owing almost $1600 down to around $250. This was just for phase one of the project. To this date they have not reached out to me or my insurance company to provide an

Susan Sullivan Edited 4 months ago

I had a flood in my kitchen. I was fortunate that 91 responded with excellent service within a day. The project/ repairs were extensive. They were great working with my insurance. Finish work is better then I imagined. I highly recommend 911 Restoration.